Support

I lost my phone. How do I get my account back?

Your TideWhisper account is tied to your device. Because we do not use email addresses, phone numbers or account passwords for recovery, we cannot restore your account on a replacement device. Your account identity does not transfer to a replacement device through backups or Quick Start.

Uninstalling the app does not delete your account. Your device may keep your account identity, which lets you return to the same account when you reinstall on the same phone. Uninstalling does remove local message history, however. Messages stored only on that device cannot be restored.

To request account deletion, select Delete account in TideWhisper before uninstalling. The app will show you when deletion is scheduled.

I forgot my secret chat PIN.

Your secret chat PIN is checked only on your device and is never sent to our server. We therefore cannot reset it or unlock the chats it protects.

Where did my messages go?

After both participants have read a message, we remove its encrypted copy from active servers. Existing backups expire under our retention schedule. This does not remove the copy already stored on your device. However, clearing local history or uninstalling the app removes local copies. If messages disappear unexpectedly, contact us and describe what happened.

Why couldn't I post my bottle or nickname?

Bottles and nicknames are screened against the Community Rules before they are shared. A bottle or nickname that appears to break them may be rejected. You can edit it and try again.

How do I restore a subscription on a new device?

Make sure you are signed in to the App Store with the Apple Account used for the original purchase. In TideWhisper, open Settings → Plans & offers → Restore purchases.

How do I cancel my subscription?

In TideWhisper, open Settings → Plans & offers → Manage subscription to open Apple's subscription management screen. Cancellation generally stops future renewals; access continues until your current paid period ends, subject to refunds, revocations and applicable law.

How do I switch between Pro and Max?

While you have an active paid subscription, you cannot subscribe to another plan using the in-app purchase buttons. To switch plans, open Settings → Plans & offers → Manage subscription in TideWhisper and choose your plan on Apple's subscription management screen.

Does deleting my account cancel my subscription?

No. Deleting your TideWhisper account does not cancel your Apple subscription. To stop future renewals, cancel your subscription separately through Apple.

Deleting your account also does not reset your daily message allowance, which is tied to your device.

How long does account deletion take?

Account deletion is scheduled for the date shown in the app. You can cancel the request before that date. Once the deadline has passed, the request can no longer be cancelled and deletion cannot be undone.

Someone is harassing me.

Open the person's profile from the conversation and select Block user or Report user. Blocking prevents that user from contacting you. Reporting sends us the information you submit. Reports can lead to warnings, suspensions or bans under our Community Rules.

Can you read my messages?

Your first message enters a shared pool and is not end-to-end encrypted. Our server screens it before it is shared. From the first reply onward, messages in the conversation are end-to-end encrypted. Our server receives encrypted content that it cannot decrypt.

Translation is an exception. When you select Translate, the app first attempts on-device translation. If on-device translation is unavailable or unsuccessful, the text submitted for translation is sent in readable form through our server to our translation provider.

How do I make a privacy request or raise a concern?

Contact support and describe the information or issue you want us to review. We may ask for the details needed to identify the relevant account and verify your request. Our Privacy Policy explains the available choices and how requests are handled.